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Avento Group

VIP Liason Officer

Operations – Ta Xbiex, Gzira
Department Operations
Employment Type Full-Time
Minimum Experience Experienced

Avento MT, though relatively new to Malta, has been founded with the belief that something within the gaming industry was missing, that secret ingredient that makes part of most successful companies’ essence, this being their customer.

Our journey has only just begun and critical to us being able to achieve our goal of becoming the number 1 casino for exceptional player experience is our ability to stay true to our core values these being Innovation, Passion, Integrity, Performance and Diversity, this reigning true in not just our cooperate realm but also in relation to our approach to people. 

As such we are looking for a passionate VIP Liason Officer to join our brand-new team here in Malta

 

Responsibilities

  • Building strong relationships by providing the best service and gaming experience to VIP clients.
  • Monitoring customer behaviors and provide bonuses, gifts and hospitality invitations in conformity with business requirements and procedures.
  • Travel to meet customers and host money-can’t-buy experiences.
  • Handle customer queries and complaints, including out of hours when necessary, to provide the best service to VIP clients.
  • Monitor campaigns, manage targets and budgets.
  • Managing inbound/outbound contracts with customers through Mobile phone.
  • Attend to top value customers.
  • Maximize player value.
  • Manage and Identify risks within areas of responsibility effectively.
  • Reactivate dormant accounts.
  • Help in discussing the marketing plan for your VIP customers and ensuring a gentle outcome.
  • Ensuring promotions are consistent, timely, attractive, cost effective, relevant and aligned to other areas within the business.
  • Suggest, develop and/or build new strategies to bring in new customers.
  • Cross-sell new products and channels, through face-to-face contact via hospitality and inbound and outbound communications.
  • Flexible to work out of hours, as required by the business.
  • Skills and experience required

 

Requirements

  • Fluency in English a must
  • Experience with managing VIP customer accounts and resolving any queries that may occur.
  • Experience with hosting VIP customers at events.
  • Outgoing, approachable personality whom enjoys client interactions.
  • Excellent sales and telesales skills.
  • Great organisational, planning and prioritizing skills, with attention to detail.
  • Great customer relation skills, with commitment to providing the best service to valuable clients.
  • Analytical minded and able to manage promotional risk.
  • Good knowledge of Casino games and Industry.
  • Passionate for online gaming, either as a customer or through work experience in the industry.
  • Self-starter with a positive and can-do attitude.
Thank You
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  • Location
    Ta Xbiex, Gzira
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
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